Frequently Asked Questions
Everything you need to know about your Turtle Beach audio experience, shipping, and support.
How do I know if a headset is compatible with my console?
Compatibility is listed on each product page. Most of our headsets are designed for specific platforms like Xbox, PlayStation, or PC, but many also feature universal 3.5mm jacks or Bluetooth for cross-platform use.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for faster delivery.
Does my Turtle Beach product come with a warranty?
Yes, all new Turtle Beach products come with a one-year limited warranty that covers manufacturing defects. Please keep your receipt or proof of purchase to facilitate warranty claims.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days of the delivery date for a full refund.
How do I update the firmware on my headset?
To ensure peak performance, download the Turtle Beach Audio Hub software on your PC or Mac, connect your headset via USB, and follow the prompts to install the latest firmware updates.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.